InfoTechCase Studies

Convergys Corporation – Customer Success Story

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe.


Convergys Corporation - Customer Success Story
Published By - hitechnectar

A global leader in customer management uses Micro Focus® Server Automation to automate server builds and achieve >800% faster provisioning

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. The company partners with its clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. Convergys has some 130,000 employees in 31 countries around the world.

Challenge

Convergys aimed to meet business challenges that included:
Reduce services turn-on time for business units Accelerate computing environment provisioning while improving consistency across environments and reducing process errors Allow IT resources to focus on higher-priority engineering projects.

Solution

Read the Ebook to know how convergys utilized Server Automation, Network Automation, Cloud Service Automation, and Operations Orchestration can help to automate server builds and achieve faster provisioning.

 

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