CloudTechCase Studies

The Total Economic Impact™ Of Box’s ECM and Collaboration Platform

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Box on their organizations, to leverage ECM and collaboration to win, serve, and retain customers...


The Total Economic Impact™ Of Box’s ECM And Collaboration Platform
Published By - hitechnectar

Box commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. It was to examine the potential ROI enterprises may realize by deploying Box’s enterprise content management (ECM) and collaboration platform.

This study is to provide readers with a framework to evaluate the potential financial impact of Box on their organizations. Consequently, to leverage ECM and collaboration to win, serve, and retain customers.

Forrester interviewed and surveyed enterprise customers with multiple years of experience using Box. It was done to better understand the benefits, costs, and risks associated with a Box implementation. In order to help them achieve results faster while staying in full control of their information. Box offers companies of all sizes a secure content management and collaboration platform.

Box enables employees across all departments in an organization to complete business workflows ranging from basic sync and share, mobile productivity, and internal collaboration all the way to project management, external collaboration, and process management on its cloud-based platform.

Prior to Box, customers had implemented traditional legacy ECM solutions.

However, these organizations were also looking for easier ways to collaborate securely with their external partners. As well as faster and more cost-efficient ways to share data and collaborate through mobile devices. A number of these customers also wanted to expand the benefits that small teams using Box within their company had already seen. With Box, customers were able to collaborate faster across the organization and improve collaboration for mobile and remote users as well as external partners. They were also able to quickly deliver digital applications and experiences with increased IT agility and improved security and achieve the corresponding cost savings.

Cost Savings And Business Benefits Enabled By Box

Box can help achieve faster collaboration, save IT costs, and improve productivity.

The costs and benefits of a composite organization with 8,000 Box users, based on customer interviews, are:

  • Investment costs: $520,250.
  • Annual costs: $1 million to $1.3 million.
  • Total cost savings and benefits (over three years): $17.99 million.

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