How App Overload Is Reshaping the Digital Workplace
App Overload Is Creating Workplace Chaos
Information is coming from everywhere, with unlimited ways for it to be delivered. Notifications flood cellphones; ads inundate web browsers; news and social media jostle for attention.
Disparate workplace apps intended to streamline workflow have sparked an app overload that’s undermining productivity in businesses around the world.
- Seventy per cent of workers say their communications volume is a challenge to getting their work done.
- More than two-thirds of workers say they waste up to 60 minutes at work navigating between apps, and 68 per cent of workers toggle between apps up to 10 times an hour. Many workers get so frustrated they’d rather do household chores (53 per cent) and pay bills (52 per cent) than navigate between apps
Workers Seek One Platform to Rule Them All
To end the workplace chaos, 66 percent of workers want a single platform that integrates all of their communications.
- They believe a unified platform would help them achieve a better workflow (67 percent), be more productive (65 percent) and help work feel less chaotic (62 percent).
- Team messaging is growing quickly in popularity as the preferred “home base” for a single communications platform.
- Workers 45+ years old still prefer email (51 per cent), but 25 per cent say they find that emails disrupt their workday—the third most disruptive work activity after unscheduled meetings and phone calls. Workers 18–44 years old prefer team messaging (43 per cent), and find it the least disruptive work activity.
The C-suite Is Holding Back Collaboration
Despite the growing popularity of team messaging among younger workers, the C-suite has been slow to embrace the platform.
- While 80 per cent of C-level executives are more likely to find their communications volume very or somewhat challenging, 27 per cent of the C-suite find team messaging disruptive—the most of any group. They are more likely to be content with their current suite of tools (44 per cent), revealing a disconnect with the cultural shift to newer communications and collaboration solutions.
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