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Digital Process Automation Explained in Detail

DPA is not limited to your workplace and extends your process to clients, partners, and customers for proactive action and response.


Digital Process Automation Explained in Detail
Published By - Kelsey Taylor

Digital Process Automation Definition

Digital Process Automation (DPA) is an evolved, digitized and automated form of traditional Business Process Management (BPM). That is the reason why DPA is also referred to as Business Process Automation (BPA) or sometimes an iteration of BPA.

DPA automates and executes recurring business processes under a workflow. The automation could be full scale or dependent upon human intervention, whichever helps the most in optimizing the function. The DPA software delivers and supports a variety of process-driven applications with help of data-driven decision making and better insights. Digital Process Automation rationalizes the processes from front to back offices with AI, ML, intelligent automation, and big data.

10 Benefits of Digital Process Automation

Smart Working

One way to smart-up your business workflow is by automating the repetitive tasks and functions in your processes. Furthermore, DPA not only automates your operations but also simplifies the methodologies, helping your employees with its real-time intelligence and design thinking approach.

Employee Satisfaction

Digital Process Automation assists the employees to streamline their priorities and upcoming events in the process. It eliminates the need for crosschecking with managers over what to do next or if the ongoing process is going in the correct direction. DPA not only integrates with artificial intelligence and other modern technologies but also with human resources in the workplace. Altogether with the creative element provided by human intelligence, DPA becomes more useful and vital. This, furthermore helps organizations to balance and keep a synergistic relationship with the employees as well.

Reduce Costs

The use of Business Process Automation leads to better budgeting. The DPA tools and software do not need to be taught or to be checked upon repetitively and are more accurate than human beings, causing no extra expense under these factors. The automation of a process is generally cheaper than its traditional alternative.

Time-Saver

The processes will take lesser time as the repetitive work is automated. Also, with the added productivity and outlined work schedule, employees results in much better output and have more time for creative thinking and concentrate on work without being under constant time pressure. That gives the organization to focus on other innovative processes and ideas for business growth.

Accuracy

With the help of Machine learning and AI, DPA achieves better precision by eliminating the circumstances of misplacing or losing information which is essential for the accuracy of steps inside a process or a function.

Customer Loyalty

Switching to DPA allows you to maintain a better relationship with your customer. Gain customer satisfaction with optimal work, in the given time duration. The Business Process Automation manages the process with a very customer-centric attitude. A consistency of better outcomes results in many rewards, including customer loyalty.

Prevents Human Errors

Since everyone has a grip on their schedule with a clear conscience of their work, the time constraint doesn’t bother them. Individuals can see what exactly is expected from them. Stress-free employees produce better results, with time in hands for reevaluating methods and their steps more carefully.

Better Insights

DPA assists in understanding the market’s current requirement and future trends and needs. Processing with business automation generates distinct and unclouded insights to KPIs and operational workflow of your organization.

Integration

 All the business processes can be easily integrated with Digital Process Automation without compromising the quality. Also, RPA’s presence generates a better foundation for integrating DPA solutions with no API support. A DPA software can also leverage a common layer of all the system’s information, to make the record easily accessible to business process applications.

Adaptability

Fast processing and operational Stability is critical in the ever-changing business environment. As soon as the need for transition is apparent, a DPA software is quick to adapt in setting up, testing, and making adjustments to the highly complicated process flows.

Furthermore, the DPA implementation makes it easier for businesses to adapt to a quick new product market research, identifying areas for better user experience, and quick launching of a product.

Applications of Digital Process Automation

Applications of Business/Digital Process Automation are visible at all organization levels. The nature of the automation varies with the nature of their businesses and industries. Following mentioned are some application using Digital Process Automation with their DPA processes in different sectors-

Employee Onboarding Process

  • Employee information forms and other bank account related paperwork
  • Collecting relevant documents
  • Assigning trainers and scheduling their timings

Customer Relationship

  • Customer support
  • Automating responses to general queries

Procurement

  • Manage approvals from higher ranks for ordering something new
  • Invoice reconciliation

Process Mining

  • Conformance checking
  • Generating audit proofs
  • Automation of new processes
  • Achieving legal compliance

Banking

  • Customer onboarding process
  • Credit check process
  • Risk assessment process

Sales and Advertising

  • Cost estimation
  • Product processing cycle
  • Market research

Medical/Healthcare

  • Monitoring the medical data maintenance process
  • Admission processes and financial operations
  • Patients flow and documentation
  • Maintaining the patients and rooms for medical emergencies
  • Keeping a track on medication and drugs supply

Shifting from BPM to DPA

Business Process Management is a general business practice. It must be duly noted that DPA is not a single technology but a group of technologies integrated into one, to maintain organizational processes from tip to toe.

BPM has been vastly relied upon by multiple industries as a set of management techniques for streamlining business processes, orchestration, management of complex systems, services, monitoring, and so on.

BPM has highly upgraded itself to meet the business requirements and be integrated with many new techs like the cloud and analytics. The main focus of BPM, however, has mostly been managing the cost.

Now with DPA, the process done by traditional BPM is not eradicated but evolved with digital transformation and focuses more on enhancing the customer experience. Better CX and the need to cruise on the deep waters of digital transformation platforms have shifted the BPM market to DPA.

Digital Process Automation vs. Robotic Process Automation

Robotic Process Automation, in its core, works upon eradicating repetitive, basic, and tasks that need lesser skills replacing human resources with bots and tools. RPA is designed to develop completely human free processes.

Read – Future Scope and Predictions for RPA (Robotic Process Automation)

DPA is not limited to your workplace and extends your process to clients, partners, and customers for proactive action and response. The technological integrations in the DPA are focused mostly on customer relationship and experience and depend largely on humans. The interaction between the suppliers, partners, and everyone in the overall process is strengthened to give them a smoother channeling system and a better experience.


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