Unified communications bring all of the communication methods together while sharing and processing the same information of a business. The UC framework integrates communication tools in real-time like a redirection of a voice, text, or an email message to the intended recipient’s cell phone or any other device close to him. A voicemail could be turned into an email or vice versa accordingly.
A Unified Communication solution is the integration of business communication services such as;
- Instant messages
- Voice and video conferencing
- Web applications
- Social media contacts and status
- CRM systems
Unified Communications as a Service and Types of UCaaS Architecture
Unified Communication is continuously evolving and playing an essential role in the future of communications technology. Now, the UC process defines what it means when we say “everything is going into the cloud.”
Unified Communications as a Service (UCaaS) solutions provides these cloud-based unified communication services and offers businesses access to a wide range of services & applications of UC delivery model.
Thus, Unified Communication as a Service is an abbreviation which is used as a solution for all the communication channels and devices integrated all together, allowing the employees to access all the information easily, irrespective of when or where, and how they need access. This offers businesses to unlock:
- Improved efficiency
- Lower costs
- Data in one place (Cloud)
- Better customer service and relationships
- Higher revenue
- Better administration in a remote workforce
UCaaS solutions, irrespective of company size, allows organizations to partake in fetching the perks of the UC’s latest communication technologies collaboration. UCaaS helps in avoiding capital inventory, tool investments, management, support, and maintenance expenses. Depending upon different vendors, UCaaS solutions can include everything from A to Z like; enterprise messaging services, to conferencing solutions, IVR, recording, channel management, and more.
As stated by the Transparency Market Research, “UCaaS is predicted to see a remarkable 29.4% CAGR up-to-the year 2022.”
UCaaS presents a host environment to business communication, collaboration applications, and services and then delivers it into a single experience via the cloud.
There Are Two Primary UCaaS Architectures to Choose from:
- Single-Tenancy Model
- Multi-Tenancy Model
In the UCaaS single tenancy model, the business is given a custom made software platform that can integrate with the existing on-premise applications. This model is considered more secure and reliable as they are more private, and every customer data is kept separately. According to their needs and demands, different clients get personalized software of their own and share only the hardware.
Being more customizable, secure, and allowing only a specific data disclosure, the single tenancy model becomes preferable. Its deployments run a single instance per client over the SaaS server. The single-tenancy model is thus more popular when it comes to security, dependability, and a better backup and an easy restore.
If you become a multi-tenancy client, you share its software and also, the hardware to the service. You will only be given a few altering and customizing options. Changing the internal coding or personalizing the functions of the software is not an option here. Everyone shares the same cloud capacity and resources as the rest of the tenants.
Multi-tenancy typically has more vendor support and is very cost-effective. As the UCaaS data center serves as the common host to every system, including yours, you receive proper updates and upgrades instantly as they are available. Even with lesser flexibility and lack of customization, the multi-tenancy model has a huge following base due to it being more cost-effective, requiring minimal maintenance, providing better vendor support, and sending out automatic notifications and upgradations to their systems.
Furthermore, it’s also possible to adopt a hybrid approach too when a business wants to maintain a position of UC strategy on-premise, move other applications into the cloud, and also balance both; budget and security. In the end, the choice of UCaaS deployment model architecture depends upon your company’s demand and requirements.
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